A global bank

Turned annual compliance into a 20-minute challenge people finish.

IndustryBanking
SolutionGamified course
Learners18,000 employees in 22 countries
Built in10 weeks

The challenge

Every year, 18,000 employees sat through a 90-minute anti-money-laundering course. Completion was 98%. Two weeks later, most of them could not name the three warning signs the course was built around.

Internal audit kept finding the same mistakes at the counter: split cash deposits waved through, unusual transfers approved without a second look. People were finishing the course, not learning from it.

The cost: 27,000 working hours a year on a course that changed nothing, and repeat audit findings in 6 of 22 countries.

Placeholder image

The approach

Four stages, from the real problem to a tested course. Stage names follow the Y.U.T.O. method once it is named.

Y
Stage one

We sat with branch staff and auditors for two weeks and listed the twelve real decisions where money laundering slips through. Everything else was cut.
U
Stage two

Each decision became a short case at a real counter: a customer, a pile of cash, a choice. No slides, and no reading before the first decision.
T
Stage three

Points for good catches, a clock for pressure and a leaderboard between branches. A wrong answer shows what happens next, three months later, in the audit.
O
Stage four

We tested it with 200 employees in three countries, cut two cases nobody found hard, and rewrote the feedback in plainer English for non-native speakers.